Terms and Conditions
These terms and conditions were last updated on 24th July 2009
Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. "We" or "Our" means Wahl (UK) Limited (also referred to as Wahl Store). "You" or "your" means the person accessing, using or ordering from our website over the Internet.
1. Prices, description and availability of goods
All prices are shown in GBP (Pounds Sterling). All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavor to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of the items displayed on our site may be mispriced. No contract exists between you and Wahl (UK) Limited until we accept the order by taking payment for the goods. We maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.
We will sell to the UK and Northern Ireland but not outside of these areas.
1.1 Refurbished Products
Wahl refurbished products are factory-renewed products that have been restored to their original factory specifications and thoroughly tested and inspected by Wahl technicians. Sometimes refurbished products have slight cosmetic blemishes that do not impact their performance. Refurbished products may not be in the original product packaging , will contain accessories as listed in the product description which includes a instruction booklet.
Guarantee
Wahl refurbished products are guaranteed against defects in material and workmanship for a period of three months from the date of original purchase or receipt as a gift. Blades are not covered under this guarantee. The guarantee becomes invalid in the case of misuse, modification or repair by unauthorised persons. Should this product become defective during the warranty period, return it to the store of purchase for repair or replacement without any charge to you. This guarantee in no way affects your rights under statutory law in the United Kingdom.
1.2 Clearance products
Wahl clearance products are new, unopened products that are discounted because they are being discontinued from our product range.
Guarantee
Wahl clearance products are guaranteed against defects in material and workmanship for a period of twelve months from the date of original purchase or receipt as a gift. Blades are not covered under this guarantee. The guarantee becomes invalid in the case of misuse, modification or repair by unauthorised persons. Should this product become defective during the warranty period, return it to the store of purchase for repair or replacement without any charge to you. This guarantee in no way affects your rights under statutory law in the United Kingdom.
1.3 Blade Sharpening
Wahl blades sharpening: to maintain the quick and efficant turn around we provide or customers, it is our policy to exchange the blades we recieve for pre sharpened blades of an equivalent age and condition if they are available.
Guarantee
Wahl blade sharpening has a three month service warranty, so if you experience any difficulties with you pre-sharpened blades within the warrenty period please report it immediately so no further charges are endured.
2. Sales tax
Value Added Tax (VAT) is calculated at the current on shipping destination. It is included in the price for orders shipped to the UK including Northern Ireland.
3. Payment methods
All orders must be paid for by credit or UK debit cards. Unfortunately, we do not accept payment by cheque or postal order, and you cannot pay in installments. We accept Visa (including Delta), Mastercard & Switch. All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.
4. Delivery arrangements
Your shopping basket displays the goods you have purchased and an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some made to order goods may take longer. Shipping times may vary and are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time in working days.
5. Returns Policy.
We know that you will be pleased with your purchases from The Wahl Store, However, there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days by e-mail at enquiries@wahlstore.co.uk or call us on 01227 744330. If the items are visibly damaged on receipt, and delivered by carrier its best to sign the carriers delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, well issue a replacement or full refund to you via your original payment method.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault either by e-mail at enquiries@wahlstore.co.uk or call us on 01227 744330. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, well issue a replacement or full refund to you via your original payment method. If a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and its more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair or replacement. Wear and tear on the cutting surface of the blades is not covered under the warranty.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be ��as new�� when returned to us. Once you��ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at The Wahl Store, we��ll issue a full refund for the product to your original payment method. Please note: A charge of ��4.00 will be deducted from your order to cover delivery costs incurred by us on all goods valued at over ��20.00.
All returns must be securely packed in original packaging and complete.
Send to:
Wahl Store Returns
Herne Bay Trade Park
Sea Street
Herne Bay
Kent
CT6 8JZ
If you have any queries, please contact our Customer Care Department, 8am to 5pm Monday to Friday on 01227 744330 alternatively e-mail us at enquiries@wahlstore.co.uk
Guarantee
Wahl products are guaranteed against defects in material and workmanship for a period of twelve months from the date of original purchase or receipt as a gift.
Wahl refurbished products are guaranteed against defects in material and workmanship for a period of three months from the date of original purchase or receipt as a gift.Blades are not covered under this guarantee. The guarantee becomes invalid in the case of misuse, modification or repair by unauthorised persons. Should this product become defective during the warranty period, return it to the store of purchase for repair or replacement without any charge to you. This guarantee in no way affects your rights under statutory law in the United Kingdom.
6. Complaints
Should you have a complaint with the service or product we provide please contact Customer services by e-mail: enqiries@wahlstore.co.uk,
Telephone: 01227 744330 (our lines are open 08-00 to 5.00 Mondays to Fridays). We aim to
- Acknowledge complaints within 5 working days
- Advise you how long it will take to resolve the complaint
- Keep you informed throughout the process
7. Trademarks and copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the Wahl Store website are the property of Wahl (UK) Limited. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
8. Security
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, you can send an e-mail to enquries@wahlstore.co.uk
9. Privacy Statement
This privacy statement applies solely to information collected through this website.
9.1. Information Collection and Use
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 under which we are registered. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
Your name and address
Your contact telephone numbers (to enable us to contact you in the event of a query)
Your e-mail address
For credit / debit card purchases your card details
We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mailing enquries@wahlstore.co.uk or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.
9.2. Registration and Newsletter
Registration is required to use our website. To speed up future purchases and avoid retyping your details you should register with us and we will store your personal details securely with access protected by a user name and password. We send all new members a welcoming e-mail to verify Username and password. When registering you may opt to receive regular newsletters, marketing information, special offers and website updates from us. If you wish to receive these without ordering please register anyway. If you no longer wish to receive our newsletter or promotional materials you may opt-out of receiving these communications by e-mailing us at enquries@wahlstore.co.uk
9.3. Cookies
A Cookie is a piece of data containing information about the user which may be stored on the user��s hard drive. We do not use persistent Cookies which are stored on your computer, but we do use temporary ��Per session�� Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.
9.4. Log Files
We use IP addresses to analyse trends, administer the website, track user��s movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
9.5. Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
9.6. Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.
9.8. Surveys & Contests
From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes and may be used to send you marketing or promotional materials where indicated. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.
10. Notification of Changes
If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.
11. Legals
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.
These terms and conditions do not affect your statutory rights as a consumer.
Wahl (UK) Limited is a registered in England. Company registration number: 2184515
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
Much of the UK��s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Wahl (UK) Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new clipper from us we would accept their old clipper and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us (at their cost) within 28 days of purchasing their new item. Customers may however find that it is easier to take their old electrical items to their local "household waste recycling centre" where they will be able to dispose of these items free of charge and the items will be removed for recycling.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
��
