Frequently Asked Questions

Delivery

Q. How long does it take for an order to be delivered?

Our standard delivery is 5 working days. If you require a faster delivery service please call our customer service team on 01227 740066 to place your order.

 

International Delivery

Q. Do you deliver outside the UK?

Wahl (UK) Ltd can only sell and deliver products within the UK and Ireland. If you are outside the UK and Ireland, Please visit our website

 http://www.wahlglobal.com/united-kingdom/over_the_world.html  for your nearest Wahl distributor.

 

If you are in Southern Ireland orders can be placed by sending a postal order/bank draft made payable to Wahl (UK) Ltd, Herne Bay Trade Park, Sea Street, Herne Bay, Kent, CT6 8JZ along with your name, address details and the products you would like to order.

 

Under Warranty Faulty Product

Q. Where do I return my faulty product?

Please return your order to the original retailer to seek advice on the stores returns policy or alternatively please return your item to Customer Service Department, Wahl (UK) Ltd, Herne Bay Trade Park, Sea Street, Herne Bay, Kent, CT6 8JZ along with a copy of your proof of purchase, your address details and a covering note to state the fault with your item.

 

Blade Sharpening

Q. Can I have my blades sharpened?

Yes most blades can be sharpened, we offer a blade exchange service in which we swap your blades for pre-sharpened blades; this enables us to offer a 24 hour turnaround, please see the below link for more information on our blade sharpening service. http://wahlglobal.com/united-kingdom/hairstyling/blade-sharpening.html

 

Service Exchange/Repair

Q. Can my product be repaired or service exchanged?

Yes Wahl (UK) Ltd offers a service exchange and repair service. For more information on the two services we offer please click on the below link  http://www.wahlglobal.com/united-kingdom/hairstyling/clipper-and-trimmer-servicing.html

Wahl (UK) Ltd requires full payment prior to any exchange or service work being carried out. Pre- Payment can be made by:

Clicking on the below link (when added to the website)

Card over the phone by calling our customer service team on 01227 740066

Sending a cheque/postal order/bank draft made payable to Wahl (UK) Ltd